Privacy Policy for QuePasa

Last updated: September 10, 2024

1. Introduction

Welcome to QuePasa ("we," "our," or "us"), a product of askrobot.io Inc. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quepasa.ai or use our services, including our managed RAG (Retrieval-Augmented Generation) platform.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you:

2.1 Personal Information

  • Contact information (e.g., name, email address, phone number)
  • Account credentials
  • Billing and payment information
  • User profile information

2.2 Usage Data

  • IP address and device information
  • Browser type and version
  • Pages of our Services that you visit
  • Time and date of your visit
  • Time spent on those pages
  • Unique device identifiers

2.3 User Content

  • Documents, text, or other content you upload to our platform
  • Queries and prompts you input into our Services
  • Responses generated by our AI models based on your inputs

2.4 AI Model Data

  • Training data used to improve our AI models
  • Aggregated and anonymized data derived from user interactions

3. How We Use Your Information

We use your information for various purposes, including to:

  • Provide and maintain our Services
  • Improve and personalize our Services
  • Process and complete transactions
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to customer service requests and other inquiries
  • Conduct research and analysis to improve our AI models and Services
  • Detect, prevent, and address technical issues or fraudulent activities
  • Comply with legal obligations

4. Data Processing and AI Models

4.1 RAG Processing

Our managed RAG platform processes your queries and documents to generate responses. This process involves:

  • Analyzing and indexing your uploaded documents
  • Processing your queries against your document set and our knowledge base
  • Generating responses using our AI models

4.2 AI Model Training

We may use aggregated and anonymized data to improve our AI models. This process does not involve using your personal information or the specific content of your documents.

4.3 Data Retention for AI Processing

We retain processed data for as long as necessary to provide our Services and improve our AI models. You can request deletion of your data as described in the "Your Rights" section.

5. Sharing of Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • For Legal Reasons: We may disclose your information if we believe it's necessary to comply with a legal obligation, protect our rights, or prevent fraud or abuse.
  •  With Your Consent: We may share your information with third parties when you have given us your consent to do so.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including encryption, access controls, and regular security assessments. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to access and receive a copy of your personal information
  • Right to rectify or update your personal information
  • Right to erasure (the "right to be forgotten")
  • Right to restrict processing of your personal information
  • Right to object to processing of your personal information
  • Right to data portability
  • Right to withdraw consent at any time, where we rely on consent to process your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

QuePasa (askrobot.io Inc.)
4028, 1603 Capitol Avenue, Suite 413
Cheyenne, WY 82001
United States
Email: hello@quepasa.ai

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.